In case of a damaged product, a producing error or a wrong item, we offer a free replacement or a refund if you contact us within 30 days of product delivery.

To start replacement or refund, you can contact us at alex@nicepresents.store.

However, as a made to order business, our products are unique and produced only once ordered.

This means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.